Refund and Returns Policy – Ketty Mush Dispensary

At Ketty Mush, we are committed to providing our customers with quality cannabis products, accessories, and a positive shopping experience. Because cannabis and cannabis products are regulated goods, returns, exchanges, refunds, and product complaints are subject to applicable California laws and regulations.

This Refund and Returns Policy explains when a refund, replacement, exchange, or other resolution may be available for purchases made through Ketty Mush.

1. General Return Policy

Due to the nature of cannabis products and applicable health and safety requirements, all cannabis sales are considered final unless a return or refund is approved by Ketty Mush in accordance with applicable law.

We do not accept returns simply because a customer changes their mind, ordered the wrong product, no longer wants the product, or is dissatisfied with a product after opening or using it.

However, customers should contact us if they believe they received:

A defective or damaged product;
The wrong product;
An incorrect quantity;
A product that does not match the order;
A product with a quality or manufacturing issue; or
An order affected by an error attributable to Ketty Mush.

Each request will be reviewed individually.

2. Cannabis Product Returns

Cannabis products may only be returned where permitted by applicable California law and where Ketty Mush approves the return.

If a cannabis product is returned, Ketty Mush will handle the returned product in accordance with applicable cannabis regulations. Returned cannabis products will not be resold.

Where appropriate, defective manufactured cannabis products may be destroyed or handled through the applicable licensed cannabis distribution process.

3. Defective or Damaged Products

If you receive a product that appears defective, damaged, contaminated, incorrectly packaged, or otherwise has a manufacturing or quality issue, please contact us as soon as reasonably possible.

Please provide:

Your name;
Order number or receipt;
Date of purchase;
Product name;
Description of the problem; and
Photographs or other information that may help us evaluate the issue, when appropriate.

We may request additional information to determine whether the issue qualifies for a refund, replacement, credit, or other resolution.

Do not continue using a product that you believe is defective or unsafe.

4. Incorrect or Missing Items

If your order contains the wrong product, an incorrect quantity, or an item is missing, please contact us promptly after receiving your order.

After verifying the order, we may, where appropriate:

Provide the missing item;
Correct the order;
Provide an approved replacement;
Issue a refund or credit; or
Provide another appropriate resolution.

Any resolution will be subject to applicable law and product availability.

5. Refund Eligibility

A refund may be considered when:

Ketty Mush made an error in fulfilling your order;
You received a product that was defective or damaged;
You received an incorrect product;
An order cannot be fulfilled after payment has been received; or
Another circumstance exists in which a refund is required or permitted by applicable law.

Refunds are not guaranteed for products that have been opened, used, altered, improperly stored, or damaged after purchase.

6. Non-Refundable Situations

Unless otherwise required by law, refunds or returns will generally not be available for:

Change of mind;
Incorrect product selection by the customer;
Products that have been opened or used;
Products damaged after delivery or pickup due to customer handling or storage;
Products that have been consumed;
Failure to meet applicable age or eligibility requirements;
Failure to provide valid identification when required;
Failure to collect an order within the applicable pickup period;
Customer-provided incorrect shipping, delivery, or contact information; or
Any product that cannot legally be returned or resold.

Nothing in this section limits any rights that cannot legally be waived.

7. Order Cancellation

If you need to cancel an order, contact Ketty Mush as soon as possible.

Cancellation requests made before an order has been processed may be considered, but cancellation cannot be guaranteed once an order has been prepared, dispatched, delivered, or otherwise completed.

If an order has already been fulfilled, any refund or return will be handled under this Refund and Returns Policy and applicable law.

8. Delivery and Pickup Issues

Customers should inspect their order when it is received or collected.

If an order arrives damaged, contains incorrect products, or is missing an item, contact us promptly so that we can investigate the issue.

For delivery orders, customers are responsible for providing accurate delivery information and ensuring that they are legally eligible to receive cannabis products.

We may require identification and age verification before completing a cannabis transaction or delivery.

9. Refund Processing

When a refund is approved, the refund will generally be issued using the original payment method where reasonably possible.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

If the original payment method cannot be used, Ketty Mush may contact you to determine an appropriate lawful refund method.

10. Taxes and Refunds

Where applicable, refunds may include the amounts properly refundable under the applicable transaction and tax rules.

The amount of any refund will depend on the circumstances of the transaction, the portion of the order being refunded, applicable taxes and fees, and applicable law.

11. Exchanges and Replacements

Because cannabis products are regulated goods and returned cannabis goods cannot be resold, exchanges are not automatically available.

Where legally permitted and appropriate, Ketty Mush may provide a replacement or another resolution for an eligible defective, damaged, or incorrectly fulfilled order.

Any replacement will be subject to product availability and applicable cannabis regulations.

12. Customer Responsibility

Customers are responsible for:

Reviewing their order before completing a purchase;
Providing accurate contact and delivery information;
Providing valid identification when required;
Ensuring that they are legally eligible to purchase cannabis;
Following product storage and safety instructions;
Reporting product issues promptly; and
Retaining receipts or other proof of purchase where reasonably necessary.

13. Proof of Purchase

We may require reasonable proof of purchase before processing a refund, replacement, or other request.

Acceptable proof may include an order confirmation, receipt, transaction record, or other information that allows us to verify the purchase.

14. Regulatory Compliance

Ketty Mush operates subject to applicable California cannabis laws and regulations.

Our handling of returned cannabis products will comply with applicable requirements governing cannabis goods, including requirements concerning returned products, product handling, recordkeeping, testing, distribution, and disposal.

Nothing in this policy is intended to permit a return, refund, exchange, or transaction that is prohibited by applicable law.

15. How to Request a Refund or Report a Product Issue

To request a refund, report a defective product, or report an issue with an order, contact us:

Ketty Mush
2115 E 10th St
Long Beach, CA 90804
United States

Phone: +1 (213) 509-0462
Email: info@kettymush.com
Website: kettymush.com

When contacting us, please include your name, order number or receipt information, the date of purchase, and a description of the issue.

16. Policy Changes

Ketty Mush may update this Refund and Returns Policy from time to time to reflect changes in our business practices, products, services, or applicable laws and regulations.

When changes are made, we will update the Last Updated date shown at the beginning of this policy.

We encourage customers to review this policy periodically.

17. Contact Us

If you have questions about this Refund and Returns Policy or need assistance with an order, please contact: