Frequently Asked Questions
Welcome to Ketty Mush. Below are answers to some of the most common questions about our products, orders, age verification, delivery, payments, returns, and customer service.
1. What is Ketty Mush?
Ketty Mush is a cannabis retailer serving customers in accordance with applicable California cannabis laws and regulations.
We offer cannabis products and related products through our retail services, subject to product availability, applicable laws, age requirements, and local regulations.
2. Who can purchase cannabis from Ketty Mush?
For adult-use cannabis, customers must generally be 21 years of age or older.
Medical cannabis may be available to eligible customers 18 years of age or older who meet California’s applicable medical-cannabis requirements.
A valid government-issued identification document is required for age and identity verification.
3. What identification do I need?
Customers may be required to present a valid government-issued photo identification document.
Acceptable identification may include a valid driver’s license, government-issued identification card, military identification, or passport, subject to applicable California requirements.
4. Why do you need to verify my age?
Cannabis sales are age-restricted and California retailers are required to verify the age and identity of customers before completing a cannabis sale.
Ketty Mush may collect information necessary to complete this verification and comply with applicable legal and regulatory requirements.
5. Can I place an order online?
Where online ordering is available, you may browse available products and place an order through our website.
Online orders remain subject to product availability, applicable purchasing limits, age and identity verification, payment requirements, and applicable California and local regulations.
6. Do I need identification when receiving my order?
Yes. Where an order involves cannabis delivery, the delivery customer must undergo the required age and identity verification before the cannabis goods are provided.
A delivery employee may request valid identification before completing the delivery.
7. Do you offer cannabis delivery?
Delivery availability depends on the services offered by Ketty Mush and applicable local regulations.
California permits licensed retailers to conduct cannabis delivery, but local jurisdictions may impose additional restrictions.
8. What happens if I am not available when my delivery arrives?
Cannabis deliveries must be completed in accordance with applicable delivery and identification requirements.
If the required customer is unavailable or the required age and identity verification cannot be completed, the delivery may not be completed and the products may need to be returned to the licensed retail premises in accordance with applicable regulations.
Please contact our customer service team if you need assistance with a delivery issue.
9. Can someone else receive my cannabis order for me?
Cannabis orders cannot simply be handed to another person.
The person receiving the cannabis must satisfy the applicable age and identity verification requirements before the delivery can be completed.
10. What products do you sell?
Our available inventory may include cannabis products and cannabis-related products permitted for sale by applicable California regulations.
Product availability can change based on inventory, regulatory requirements, and supplier availability.
11. Are your cannabis products tested?
Cannabis goods sold by licensed California retailers are subject to applicable testing and quality-assurance requirements.
Product packaging and labeling should be reviewed for information such as product contents, applicable warnings, cannabinoid information, and other required information.
12. How should I store my cannabis products?
Always follow the storage instructions provided on the product packaging.
Keep cannabis products in a secure location and away from children, pets, and anyone who is not legally permitted to access them.
13. Can I return a cannabis product?
Cannabis returns are subject to applicable California law and Ketty Mush’s Refund and Returns Policy.
Because cannabis products are regulated goods, not every purchase will qualify for a return, exchange, or refund.
If you believe you received a defective, damaged, incorrect, or otherwise problematic product, contact us promptly so we can review the situation.
14. Can I get a refund if I change my mind?
Generally, changing your mind or selecting the wrong product does not automatically qualify you for a refund.
Please review our Refund and Returns Policy for the circumstances in which a refund, replacement, or other resolution may be available.
15. What should I do if I receive the wrong product?
Contact Ketty Mush as soon as possible and provide your order information and details about the issue.
We will review the order and, where appropriate and legally permitted, provide a correction, replacement, refund, or another suitable resolution.
16. What if my product is damaged or defective?
Please stop using the product and contact us promptly.
We may ask for your order information and details about the issue so that we can investigate and determine the appropriate resolution.
17. What payment methods do you accept?
Available payment methods may vary depending on the checkout options offered by Ketty Mush.
The payment methods available to you will be displayed during the applicable checkout or ordering process.
18. Can I cancel my order?
If you need to cancel an order, contact us as soon as possible.
Cancellation may be possible before an order has been processed or fulfilled, but we cannot guarantee cancellation once an order has already been prepared, dispatched, delivered, or otherwise completed.
19. Why might my order be declined or cancelled?
An order may be declined or cancelled for reasons including:
- Failure to satisfy age or identity requirements;
- Invalid or insufficient identification;
- Payment issues;
- Product unavailability;
- Delivery restrictions;
- Applicable purchasing limits;
- Local regulatory restrictions;
- Incorrect customer information; or
- Other legal or regulatory requirements.
If an order cannot be completed, our team may contact you regarding the applicable next steps.
20. Do you have purchase limits?
Cannabis purchases are subject to applicable California laws and regulations.
The amount a customer may purchase can depend on whether the purchase is for adult use or medicinal use and other applicable requirements.
Ketty Mush may restrict or decline an order when completing the transaction would violate an applicable purchase limit or other legal requirement.
21. Can I use cannabis anywhere?
No.
California law places restrictions on where cannabis may be consumed. Cannabis may generally be consumed on private property where permitted, but public consumption is restricted, and property owners may establish additional restrictions.
Always follow applicable state and local laws.
22. Can I drive after using cannabis?
No. You should never operate a vehicle or other machinery while impaired by cannabis.
Plan ahead and use a safe transportation option if you have consumed cannabis.
23. Is cannabis safe for everyone?
Cannabis can affect people differently.
Customers should review product labeling and consider speaking with a qualified healthcare professional if they have questions about whether cannabis is appropriate for them.
Ketty Mush does not provide medical advice, diagnosis, or treatment through its website.
24. How does Ketty Mush protect my personal information?
We take reasonable administrative, technical, and physical measures designed to protect personal information.
Depending on how you interact with us, information may include your name, email address, telephone number, billing or delivery information, order history, transaction information, website activity, and information required for age or identity verification.
For more information, please review our Privacy Policy.
25. Do you share my personal information?
We may disclose personal information to service providers that help us operate our business, including payment processors, age and identity verification providers, hosting and technology providers, delivery providers, customer-support providers, analytics providers, and others where permitted or required by law.
Please see our Privacy Policy for additional information.
26. How can I contact Ketty Mush?
You can contact us using the information below:
Ketty Mush
2115 E 10th St
Long Beach, CA 90804
United States
Phone: +1 (213) 509-0462
Email: info@kettymush.com
Our customer service team can assist with questions about orders, products, returns, payments, delivery, and other customer-service matters.
27. Where can I learn more about responsible cannabis use?
Customers can review official California cannabis information concerning responsible cannabis use, legal requirements, purchasing, possession, and consumption.
Ketty Mush encourages all customers to understand and follow applicable California and local laws.
28. Can laws and policies change?
Yes. Cannabis laws and regulations can change, and local jurisdictions may impose additional requirements.
Ketty Mush may update its policies, website information, products, services, and procedures when necessary to reflect changes in applicable laws and regulations.
Important Notice
Cannabis products are intended only for customers who are legally eligible to purchase them. Please do not purchase cannabis if you are not legally permitted to do so.
Nothing on this website should be interpreted as medical, legal, or professional advice.
For the most current California cannabis requirements, customers should consult the California Department of Cannabis Control and applicable local authorities.
