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    Frequently Asked Questions

    What payment methods do you accept?

    Available payment methods may vary depending on the checkout options offered by Ketty Mush.

    The payment methods available to you will be displayed during the applicable checkout or ordering process.

    Can I cancel my order?

    If you need to cancel an order, contact us as soon as possible.

    Cancellation may be possible before an order has been processed or fulfilled, but we cannot guarantee cancellation once an order has already been prepared, dispatched, delivered, or otherwise completed.

    Can I change my next delivery date?

    An order may be declined or cancelled for reasons including:

    • Failure to satisfy age or identity requirements;
    • Invalid or insufficient identification;
    • Payment issues;
    • Product unavailability;
    • Delivery restrictions;
    • Applicable purchasing limits;
    • Local regulatory restrictions;
    • Incorrect customer information; or
    • Other legal or regulatory requirements.

    If an order cannot be completed, our team may contact you regarding the applicable next steps.

    Can I use cannabis anywhere?

    No.

    California law places restrictions on where cannabis may be consumed. Cannabis may generally be consumed on private property where permitted, but public consumption is restricted, and property owners may establish additional restrictions.

    Always follow applicable state and local laws.

    Is cannabis safe for everyone?

    Cannabis can affect people differently.

    Customers should review product labeling and consider speaking with a qualified healthcare professional if they have questions about whether cannabis is appropriate for them.

    Ketty Mush does not provide medical advice, diagnosis, or treatment through its website.

    Who can purchase cannabis from Ketty Mush?

    For adult-use cannabis, customers must generally be 21 years of age or older.

    Medical cannabis may be available to eligible customers 18 years of age or older who meet California's applicable medical-cannabis requirements.

    A valid government-issued identification document is required for age and identity verification.

    What identification do I need?

    Customers may be required to present a valid government-issued photo identification document.

    Acceptable identification may include a valid driver's license, government-issued identification card, military identification, or passport, subject to applicable California requirements.

    Can I place an order online?

    Where online ordering is available, you may browse available products and place an order through our website.

    Online orders remain subject to product availability, applicable purchasing limits, age and identity verification, payment requirements, and applicable California and local regulations.