Refund and Returns Policy
At Ketty Mush, we are committed to your satisfaction and strive to provide the highest quality natural products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund and returns process to ensure your peace of mind.
Returns
Eligibility
– Items must be returned within 30 days of the original purchase date.
– Products must be in their original, unopened condition to be eligible for a return. Opened or used products are not eligible for returns due to safety and hygiene reasons.
Process
1. Contact Us: Before returning any item, please contact our customer service team at [your contact email] or through our website to initiate the return process. Provide your order number, product details, and the reason for the return.
2. Return Authorization: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your product.
3. Shipping: You are responsible for covering the cost of return shipping. We recommend using a trackable shipping service to ensure your return is delivered safely.
4. Inspection and Approval: Upon receipt of the returned product, our team will inspect it to ensure it meets the return criteria. If the product is eligible, we will process your refund.
Refunds
Eligibility:
– Refunds are available for products that are returned in accordance with our Returns Policy.
Process
1. Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.
2. Partial Refunds: In some cases, partial refunds may be granted for products that are returned after the 30-day return window or for products that are not in their original condition. These will be evaluated on a case-by-case basis.
3. Shipping Costs: Original shipping costs are non-refundable. If you received free shipping on your order, the actual cost of shipping may be deducted from your refund.
Exchanges
Eligibility:
– We only replace items if they are defective or damaged upon arrival. If you need to exchange a defective item for the same product, please contact us within 7 days of receiving your order.
Process
1. Contact Us: Notify our customer service team at [your contact email] or through our website to arrange an exchange.
2. Replacement: Once your request is approved, we will send you a replacement product at no additional cost. We may request that you return the defective or damaged item before we ship the replacement.
Non-Returnable Items
The following items are non-returnable and non-refundable:
– Gift cards
– Downloadable software products
– Items purchased on sale or clearance
Late or Missing Refunds
If you haven’t received a refund after 10 business days:
1. Check your bank account again.
2. Contact your credit card company; it may take some time before your refund is officially posted.
3. If you’ve done all of this and still have not received your refund, please contact us at sales@kettymush.com.
Contact Us
If you have any questions about our Refund and Returns Policy, please contact our customer service team at sales@kettymush.com. We are here to help and ensure your experience with Ketty Mush is nothing short of exceptional.